Résumé
Gary Virk
IT Specialist
i@garyvirk.com
linkedin.com/in/gary-virk
garyvirk.com
Summary
IT specialist in Mississauga with hands-on experience in Windows endpoint support, device imaging and deployment, Dell hardware diagnosis, software support, and endpoint connectivity. Ontario College Diploma in Computer Systems Technician - Networking from St. Clair College.
Experience
Field Service / End-User Support Technician
Experis / Manpower Services Canada Ltd. · Dell Canada assignment at Cummins · Mississauga, Ontario
May 2023 to December 2025
- Diagnosed Windows, Microsoft Office, software, wired and wireless connectivity, and Dell hardware issues.
- Imaged, configured, deployed, repaired, and replaced laptops, desktops, workstations, and peripherals.
- Managed support tickets in ServiceNow and documented diagnostic steps, actions, resolutions, and escalations.
Core skills
Endpoint and user support
Windows imaging and deployment, Dell hardware diagnosis, software support, peripherals, device-level connectivity, and escalation.
Ticketing and documentation
ServiceNow tickets, incident notes, diagnostic steps, handoffs, and support documentation.
Networks and connectivity
TCP/IP, DHCP, DNS, VLAN concepts, routing and switching, Wi-Fi, access-control fundamentals, and packet analysis.
Support scripting
PowerShell and Python tools for focused data collection, repeatable checks, and clear support output.
Education
St. Clair College · Windsor, Ontario
Computer Systems Technician - Networking
Selected projects
Windows endpoint connectivity triage
Direct TCP still works while name resolution fails, narrowing the fault to DNS.
Read the caseValidating a network access rule change
Removing the inserted deny restores user HTTPS while guest-to-admin traffic remains blocked.
Read the case