Résumé
Gary Virk
IT Support & Network Infrastructure Specialist
i@garyvirk.com
linkedin.com/in/gary-virk
garyvirk.com
Summary
IT specialist with nearly three years of hands-on experience across enterprise endpoint deployment, escalated support, network troubleshooting, and technical documentation. Certified: CCNA, CompTIA A+, Network+, and CIOS.
Experience
IT Specialist
Cummins Inc. · Mississauga, Ontario
May 2023 — December 2025
- Deployed and configured Dell client and server hardware for enterprise rollouts, including imaging, hardware configuration, deployment, and post-deployment support.
- Handled escalations involving endpoints, network connectivity, and identity.
- Supported VLAN and switch changes, DHCP and DNS troubleshooting, and connectivity triage.
- Created runbooks and incident notes that made repeat issues easier to resolve and escalate.
User Support Technician
Bluum · Markham, Ontario
April 2023 — May 2023
- Diagnosed hardware issues, replaced components, configured peripherals, and supported users on site.
- Maintained clear ticket records and escalated unresolved issues with the troubleshooting evidence already collected.
Core skills
Endpoint & user support
Windows endpoints, imaging and deployment, hardware diagnosis, peripheral setup, ticket handling, remote support, and escalation.
Windows Server & identity
Active Directory, Group Policy, DNS, DHCP, authentication issues, Event Viewer, and Windows Server lab administration.
Networks & connectivity
TCP/IP, VLANs, routing and switching, subnetting, Wi-Fi, access-control fundamentals, Wireshark, and SNMP.
Documentation & scripting
Incident notes, runbooks, knowledge-base writing, PowerShell and shell scripting fundamentals, inventory reporting, and clean handoffs.
Credentials
Cisco CCNARouting, switching, IP connectivity, network access, security, and scripting foundations.
CompTIA A+Endpoint hardware, operating systems, troubleshooting, security, and operational procedures.
CompTIA Network+Network concepts, infrastructure, operations, security, and troubleshooting.
CompTIA CIOSIT Operations Specialist stackable credential combining A+ and Network+.
Education
St. Clair College · Windsor, Ontario
IT Systems & Network Administration
Cisco Networking Academy · Windsor, Ontario
Systems, networking, and LAN/WAN management
Selected projects
Five evidence-backed IT and networking labs
Windows endpoint diagnostics, network access control, inventory drift, DHCP failure isolation, and packet triage. Each case shows the fault, evidence, correction, retest, and claim boundary.